Internal platform
MxS Portal
The Merchant Services team tracked venues, cancellations, outreach and offboarding across many different tables. I built MxS Portal — one workspace where the team sees which partners need attention this week, why, and who is working on it — with Elliot AI checking every case before it reaches a person.
MxS Portal
Challenges
- Partner data, cancellation numbers and outreach notes lived in separate spreadsheets
- Finding the venues that really need attention each week was manual and inconsistent
- Offboarding, special hours and VIP partners each had their own ad-hoc process
Solution
- Top Offenders: every week the venues that break cancellation and availability targets are flagged automatically, with risk levels and week-over-week change
- Elliot AI verifies each candidate against the official metric definitions before it is published, and hands unclear cases to a person
- Dedicated modules for merchants, cancellations, offboarding, special hours, partner performance and VIP partners
- A shared task board, a fee and payout calculator, a report builder with CSV/XLSX export, and an automation centre (Slack, Monday, Sheets, Snowflake)
- Four roles with server-side permissions and a full audit log; metrics synced from the data warehouse